We appreciate your interest in becoming a partner of craft crate!
Please send an email to Sales@CraftCrate.co.uk
And we will get back to you.
The Craft Crate Help Center is designed to provide a complete self-service support option to resolve any issues you may have.
If you can’t find an answer, you can send an email directly to Sales@CraftCrate.co.uk
If your account has been locked please contact Sales@CraftCrate.co.uk
Whilst going through checkout, there will a box labelled coupons that will allow you to enter your code.
If you have not already contacted our support team for a replacement, please let us know within 30 days of shipping if you are missing your items.
We would be happy to investigate and further assist. Please make sure your shipping address is updated via your user account to ensure future shipments will be shipped correctly.
Unfortunately at this time we arn’t currently shipping out of the UK.
Check back soon as we are planning to ship worldwide very soon!
In the rare case an item comes damaged or is missing, please contact our customer service team and we’d be happy to resolve your request.
Validity of a damaged item will be at the discretion of the support agent and we request a photo of the damaged item with your submission to expedite a resolution.
Damage to product packaging and crate boxes do not qualify for a replacement.
Due to inventory changes, any issues must be reported within 30 days of receiving your crate.