FAQS

The Basics

What is in the crates?

Hand-picked, awesome arts and crafts products. From model kits to cards and sewing designs!

I want to partner with Craft Crate

We appreciate your interest in becoming a partner of craft crate!

Please send an email to Sales@CraftCrate.co.uk

And we will get back to you.

I have a question not solved by the FAQ section!

The Craft Crate Help Center is designed to provide a complete self-service support option to resolve any issues you may have.

If you can’t find an answer, you can send an email directly to Sales@CraftCrate.co.uk

User Accounts

I can't log into my account, why?

If you are unable to log into your account, you can request a new password via the login page.

My account is locked. What do I do?

If your account has been locked please contact Sales@CraftCrate.co.uk

    Billing

    How do I update payment information?

    Simply go to your account and change your card details there, if you are paying through PayPal you will need to navigate to www.paypal.com and update your payment method there.

    How do I use a voucher code?

    Whilst going through checkout, there will a box labelled coupons that will allow you to enter your code.

    What payment options are available?

    Our system can process any card that bears a major card brand logo, Visa, Mastercard, American Express and Discover, this is all processed via PayPal.

    Shipping

    What should I do if my shipping address has changed?

    To update your shipping address, simply log into your account and update your information.

    My items were not delivered, now what?

    If you have not already contacted our support team for a replacement, please let us know within 30 days of shipping if you are missing your items.

    We would be happy to investigate and further assist. Please make sure your shipping address is updated via your user account to ensure future shipments will be shipped correctly.

    International Shipping?

    Unfortunately at this time we arn’t currently shipping out of the UK.

    Check back soon as we are planning to ship worldwide very soon!

    Exchanges

    My crate is missing an item or an item is damaged/broken. What should I do?

    In the rare case an item comes damaged or is missing, please contact our customer service team and we’d be happy to resolve your request.

    Validity of a damaged item will be at the discretion of the support agent and we request a photo of the damaged item with your submission to expedite a resolution.

    Damage to product packaging and crate boxes do not qualify for a replacement.

    Due to inventory changes, any issues must be reported within 30 days of receiving your crate.